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Join date: Feb 2, 2020
About
Fabricio Daniele has a wealth of experience in Corporate Facilities, Hospitality and Hotel Management, Mystery Auditing and Customer Services. With 25 years of industry experience, his expertise in these fields is unparalleled. His BSc (Hons) Business Management degree provides a strong foundation for their knowledge and insights, making them a trusted source of information for anyone interested in learning about these topics. As an accomplished expert in his field, the author brings a unique perspective to the table, sharing real-life examples and practical advice.
Posts (68)
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Dec 9, 2024 ∙ 4 min
Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting
In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...
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Nov 26, 2024 ∙ 3 min
Beyond Scripts: The Power of Empowered Customer Service
In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...
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Nov 6, 2024 ∙ 3 min
170,000 Drink Choices: Why Starbucks Needs to Simplify
Starbucks is famously the land of endless customisation. According to the coffee giant, there are over 170,000 possible drink...
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