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Join date: Feb 2, 2020
About
Fabricio Daniele has a wealth of experience in Corporate Facilities, Hospitality and Hotel Management, Mystery Auditing and Customer Services. With 25 years of industry experience, his expertise in these fields is unparalleled. His BSc (Hons) Business Management degree provides a strong foundation for their knowledge and insights, making them a trusted source of information for anyone interested in learning about these topics. As an accomplished expert in his field, the author brings a unique perspective to the table, sharing real-life examples and practical advice.
Posts (81)
Jan 11, 2026 ∙ 3 min
The End of “The Customer Is Always Right”: What Should Replace It?
For over a century, the phrase “the customer is always right” has been treated as gospel in customer service. Coined in the early 1900s, it helped businesses shift from product-centric thinking to customer-centricity. At the time, it was revolutionary. Today, it is outdated—and in some cases, harmful. In a time characterised by online outrage, staff burnout, unrealistic expectations, and performative complaints, this mantra no longer serves customers, employees, or brands. The real question...
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Dec 29, 2025 ∙ 4 min
How Robotaxis in London Will Reshape the Service Industry in 2026 and Beyond
The future of urban mobility is arriving faster than many expected. In 2026 , both Uber and Lyft are set to begin testing Baidu’s autonomous robotaxis in London , joining other players like Waymo and local startups in offering driverless ride services across the city. This shift, from human-driven ride-hailing to autonomous fleets, is not just a transportation trend. It has wide-ranging implications for the service industry as a whole, from how customers access services to the future of...
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Dec 19, 2025 ∙ 4 min
Leadership on Stage: Serving, Inspiring, and Sustaining Excellence
In the service industry, leadership is not just a position, it’s a performance. Just as a seamless guest experience requires careful attention to detail, great leadership demands continuous focus and adaptability. The gaps that leaders leave unfilled can cause cracks in teams, weakening quality, cohesion, and consistency. Over time, those cracks can widen, jeopardising the entire business. Leadership in this sector requires more than management skills, it requires resilience, trust-building,...
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Fabricio Daniele
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