Deep knowledge, expertise and passion
Expertise Beyond Measure
With over 25 years in Hospitality and Corporate services, Revealing Insights brings unparalleled expertise to every client interaction, ensuring unmatched insights and guidance.
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Tailored Transformations
Our bespoke performance improvement programs are meticulously crafted to suit your unique needs, guaranteeing personalised strategies that drive tangible results for your business.
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Consistent Excellence
We maintain unwavering standards of service and product delivery, offering a seamless experience marked by quality, reliability, and attention to detail.
Passionate Partnership
Revealing Insights isn't just a service provider; we're passionate allies dedicated to amplifying your strengths, eliminating weaknesses, and fostering your personal and business growth journey.
Future-Focused Innovation
As a dynamic start-up, we blend timeless expertise with innovative approaches, ensuring our clients benefit from cutting-edge solutions that position them at the forefront of their industries.
About Us
With over 25 years of invaluable experience in the pinnacle of customer service and people management, Revealing Insights stands as a beacon of excellence in the realm of performance improvement analysis. My partners and I have meticulously crafted a unique identity, setting us apart as leaders in the industry. At Revealing Insights, we specialise in transformative services such as mystery shopping, performance evaluation, and customer satisfaction consulting tailored for both businesses and individuals within the service sector.
Our journey is rooted in a deep passion for fostering growth and nurturing potential. Picture a partnership with us as an exciting expedition, where your aspirations meet our expertise. With a keen understanding of the hospitality and facilities industries, we offer bespoke performance improvement programs meticulously designed for your organisation. It's not just about what we do; it's about understanding your dreams and ambitions.
We don't just offer services; we provide reassurance. Our commitment is to consistently deliver exceptional quality, ensuring your experience with us is nothing short of outstanding. At Revealing Insights, we recognise the uniqueness of every client, and that's why we offer a wide array of services and channels tailored to suit various budgets and requirements. We are not just a service provider; we are your steadfast partners, dedicated to amplifying your strengths, eliminating weaknesses, and empowering you and your business in every conceivable way.
We, at Revealing Insights, are more than just a start-up; we are a vibrant embodiment of years of expertise, blended with a fresh, dynamic approach. Our mission goes beyond the realms of business; it's about nurturing confidence, wisdom, and happiness. Our ultimate goal is to see you and your business not just prosper, but thrive—stronger, more confident, and infinitely happier. Join hands with us, and together, let's create a future that radiates success and fulfilment.
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At Revealing Insights, we believe in forging strategic alliances with like-minded businesses to enhance our value-adding proposition. We invite similar businesses to partner with us as we strive for collaborative success and innovation.
Our Services
Training & Development
Your selected stakeholders are coached using results of our mystery visits as a starting point. We analyse reports, personally guide your management team through the findings, and create an action plan detailing how to move forward and how to approach and implement this with your frontline team.
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Our coaching sessions follow a natural flow but have a set design and always conclude with a co-created action plan to which the management must adhere.
Auditing
Companies use mystery shopping programs to highlight areas in need of improvement in business performance and processes. Knowing where the problems are is the first step to fixing them and soaring past your competition. Among other things, mystery shopping can help:
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increase customer service performance
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improve sales levels
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improve customer satisfaction
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increase employee motivation
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protect brand equity
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improve communication
We collate and analyse our discoveries to create effective and efficient actionable improvement plans.
Consultancy & Insights
When running a business that depends on excellent customer service, seeking to constantly improve your procedures and how you operate is crucial to staying ahead of your competition.
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By working with you to carry out a range of operational process reviews, we can help you take a step back and uncover any issues that might be holding you back.
The Power of Insights
Sometimes we need a little encouragement, a change in our perception. This is achieved by various ways, possibly the most powerful of which is gaining insight from other’s. We are here to assist in changing your paradigms, re-setting and evolve in ways only few selected organisations or individuals have done it
Most of the leading lights in customer experience, the brands that are perennially held up as inspirations and something to aspire to, don't talk about being the best or number one.
In fact, they don't talk that much at all about customer experience.
They are both restless and relentless in their pursuit of doing the right things and the best things for their customers.
There are various ways in which we can retrain our brain to create happy stories. We can avoid the negatives in our lives, strongly focus on the good things that happen every day. Being grateful for what we have is another way to add positive notes to our stories. A 'gratitude condition' leads to increased positivity and optimism. Acts of kindness make us happy
Revealing insights provides a series of tools to help you think this through and achieve the mix that is right for you. These include:
Identifying other people you admire
Finding your purpose and values
Getting clear on what it will take for you to have lived a worthwhile life, and
Taking the time to connect more deeply with who you are and what you care most about