Enhancing Work Experience: Leveraging AI and IoT to Elevate Workplace Engagement
In the frequently transforming environment of workplace dynamics, the pursuit of “vibrancy” has emerged as a guiding principle,...
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Fabricio Daniele
- Apr 27
- 4 min
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
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Fabricio Daniele
- Mar 20
- 3 min
Welcome to the office resort: how Hotelification is redefining workspaces
In the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...
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Fabricio Daniele
- Jan 26
- 6 min
Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team
In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
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