Fabricio DanieleApr 274 minEmbracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services IndustryWhen it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
Fabricio DanieleMar 203 minWelcome to the office resort: how Hotelification is redefining workspacesIn the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...
Fabricio DanieleJan 266 minBeyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service TeamIn the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
Fabricio DanieleNov 19, 20233 minMost common issues faced by service contractors in contractsService contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...