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Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting
In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...


Beyond Scripts: The Power of Empowered Customer Service
In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...


Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference
More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...


Best Practices for Managing Food Waste in Hotels and Workplaces
Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...


Revolutionising Hotel and Facilities Management with AI
Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...


Are You Adding Unreasonable Value in Your Professional Services?
In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...


Welcome to the office resort: how Hotelification is redefining workspaces
In the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...


Introducing the Ai pin: Humane's revolutionary wearable device
Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....


Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond
The field of customer service and support is constantly evolving, so leaders must stay on top of the changes to ensure their companies...


Best Way to Unlock Efficiency and Collaboration
Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...


The Rise of Brain Surveillance: Exploring the Potential and Pitfalls of Workplace Neurotech
The era of brain surveillance has arrived, thanks to advancements in neuroscience and artificial intelligence. Consumer neurotech...


Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...


The AI Revolution: New Tools and Technologies Changing the Game
From Adobe Firefly to Nvidia’s Foundation, Exciting Developments Making AI More Accessible and Powerful Than Ever Before The world of...


Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...


Rude but Delicious: Exploring the Trend of Intentionally Bad Service in Restaurants
From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...


Stability Attributions: The Silent Killer of Customer Loyalty
Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...


Innovative Solutions for Common Complaints in a Corporate Reception
As the first point of contact for visitors and guests, the reception area in a corporate setting is an important aspect of creating a...


The Power of Human Connection: Why a Career in Customer Service is More Important Than Ever
Unlock the power of human connection and build a fulfilling career in customer service - Learn about the benefits and opportunities in...


Customer experience trends in 2023
We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now...


AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...
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