Fabricio DanieleApr 274 minEmbracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services IndustryWhen it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
Fabricio DanieleMar 203 minWelcome to the office resort: how Hotelification is redefining workspacesIn the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...
Fabricio DanieleNov 11, 20234 minIntroducing the Ai pin: Humane's revolutionary wearable deviceHumane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....
Fabricio DanieleFeb 24, 20233 minRude but Delicious: Exploring the Trend of Intentionally Bad Service in RestaurantsFrom crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...