Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference
More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...
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Fabricio Daniele
Aug 316 min
The Difference Between "Forgive Me" and "Forgive Them" in Customer Service
Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...
21 views0 comments
Fabricio Daniele
Jul 127 min
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
9 views0 comments
Fabricio Daniele
Jun 174 min
Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities
Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...
11 views0 comments
Fabricio Daniele
May 313 min
Are You Adding Unreasonable Value in Your Professional Services?
In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...
22 views0 comments
Fabricio Daniele
Apr 274 min
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
15 views0 comments
Fabricio Daniele
Jan 266 min
Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team
In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
25 views0 comments
Fabricio Daniele
Jan 103 min
Learn and master anything : 7 Ingenious Techniques to Transform from Novice to Virtuoso
Embarking on a journey to master a new skill is akin to starting with a blank canvas; everyone begins with zero experience. The journey...
56 views0 comments
Fabricio Daniele
Dec 13, 20233 min
Dealing with Email Silence: Strategies for When People Ignore Your Messages
Communication is a vital aspect of personal and professional relationships, and email is a common medium for exchanging information....
44 views0 comments
Fabricio Daniele
Dec 2, 20234 min
Why working for yourself while employed is the key to personal mastery
These days, the concept of working for yourself has taken on a new dimension. Traditionally, being employed by a company meant dedicating...
18 views0 comments
Fabricio Daniele
Nov 5, 202312 min
The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
22 views0 comments
Fabricio Daniele
May 20, 20234 min
Leadership vs Management: Striking the Perfect Balance
Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...
24 views0 comments
Fabricio Daniele
May 3, 20234 min
Best Ways to Stop Procrastinating and Get More Done in Less Time
Are you tired of always putting off tasks until the last minute and feeling overwhelmed by your to-do list? Do you want to take control...
19 views0 comments
Fabricio Daniele
Apr 23, 20237 min
Addictions You Must Break to Become Your Best Self
We all have vices that we cling to, habits that we know deep down are bad for us but just can't seem to shake. Whether it's scrolling...
33 views0 comments
Fabricio Daniele
Apr 17, 20237 min
Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...
30 views0 comments
Fabricio Daniele
Apr 14, 20237 min
The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy
Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...
25 views0 comments
Fabricio Daniele
Apr 11, 20234 min
Must-Read Books on Leadership to Take Your Career to the Next Level
Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...
51 views0 comments
Fabricio Daniele
Apr 6, 20232 min
Best reads
If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...
31 views0 comments
Fabricio Daniele
Mar 16, 20234 min
Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...
23 views0 comments
Fabricio Daniele
Mar 7, 20237 min
Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
26 views0 comments
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