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Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
Mastering Self-Discipline: The Key to Unlocking Your Professional Potential
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Rude but Delicious: Exploring the Trend of Intentionally Bad Service in Restaurants
From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...
Stability Attributions: The Silent Killer of Customer Loyalty
Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...
Ten legends in the customer service industry and their unique initiatives
Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...
Overcoming Perfectionism: Breaking Free from Paralysis
Break free from the shackles of perfectionism and unleash your potential, embrace your imperfections and reach new heights. Perfectionism...
Innovative Solutions for Common Complaints in a Corporate Reception
As the first point of contact for visitors and guests, the reception area in a corporate setting is an important aspect of creating a...
Turning Complaints into Opportunities: The Power of Customer Service in the Legal Industry
Discover how top corporate legal firms are transforming customer complaints into loyal clients and increased profits through innovative...
Critical Thinking: The Key to Exceptional Customer Service
In today's fast-paced business world, customer service has become a crucial part of a company's success. With the rise of technology and...
Recruiting the cream of the crop in the Customer Services industry
When it comes to customer service, having a team of top-notch employees can make or break a business. But how do you attract and retain...
The Power of Human Connection: Why a Career in Customer Service is More Important Than Ever
Unlock the power of human connection and build a fulfilling career in customer service - Learn about the benefits and opportunities in...
Mastering the art of Self-Discipline
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in customer satisfaction. 77% of customers admit...
Customer experience trends in 2023
We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now...
Why Customer Service is Important: Essential Facts to Know
When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...
AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
The power of "good-bye" in customer services
When dealing with customers, clients, guests or prospects, we are usually presented with an extra opportunity to create a lasting...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
An outstanding Receptionist
Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...
5 Ways to Control Your Emotions During Negotiations
Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t...
Losing Confidence in What You Do? Some Essential Steps to Regain it
Oh, those voices in our heads! You know the ones. They whisper words of judgment and doubt. They ask us, “Who do you think you are?” and...
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