Management 2/2

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If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...

In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...

In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....

Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...

Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...

Discover how top corporate legal firms are transforming customer complaints into loyal clients and increased profits through innovative...

We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now...

When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...

Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...

It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...

Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...

Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...

Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...