Customer Service | revealinginsights 2/2

Let’s connect and learn through our stories

We’re excited to share our own experiences and insights with you

Your thoughts and comments are valuable to us, so please feel free to join the conversation and to like the posts.

Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...

Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...

In the fiercely competitive service industry, customer satisfaction is the golden ticket to success. Happy customers not only become...

In the dynamic world of customer service, where staying ahead of the curve is crucial, one challenge remains persistent: crafting...

Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...

From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...

Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...

Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...

Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...

Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...

Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...