The Difference Between "Forgive Me" and "Forgive Them" in Customer Service
Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...
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Fabricio Daniele
- Jul 12
- 7 min
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
9 views0 comments
Fabricio Daniele
- Jun 24
- 5 min
From Hoodies to Suits: enhancing customer service through dress code alignment
In the professional corporate world, customer service interactions can range from addressing the needs of a C-suite executive in a...
17 views0 comments
Fabricio Daniele
- Jun 17
- 4 min
Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities
Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...
11 views0 comments
Fabricio Daniele
- May 31
- 3 min
Are You Adding Unreasonable Value in Your Professional Services?
In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...
22 views0 comments
Fabricio Daniele
- Apr 27
- 4 min
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
15 views0 comments
Fabricio Daniele
- Jan 26
- 6 min
Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team
In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
25 views0 comments
Fabricio Daniele
- Nov 19, 2023
- 3 min
Most common issues faced by service contractors in contracts
Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...
12 views0 comments
Fabricio Daniele
- Nov 11, 2023
- 4 min
Introducing the Ai pin: Humane's revolutionary wearable device
Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....
42 views0 comments
Fabricio Daniele
- Nov 5, 2023
- 12 min
The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
21 views0 comments
Fabricio Daniele
- Sep 17, 2023
- 4 min
Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond
The field of customer service and support is constantly evolving, so leaders must stay on top of the changes to ensure their companies...
74 views0 comments
Fabricio Daniele
- Sep 2, 2023
- 4 min
Top 20 Benefits of a Creating a Positive Service Culture
Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...
50 views0 comments
Fabricio Daniele
- Aug 24, 2023
- 2 min
Best Way to Unlock Efficiency and Collaboration
Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...
33 views0 comments
Fabricio Daniele
- Aug 21, 2023
- 4 min
Measuring and Prioritising Customer Satisfaction: Proven Strategies for Success
In the fiercely competitive service industry, customer satisfaction is the golden ticket to success. Happy customers not only become...
30 views0 comments
Fabricio Daniele
- Aug 12, 2023
- 2 min
Revolutionise Your Customer Service Training: Unleash the Power of AI Video Creation
In the dynamic world of customer service, where staying ahead of the curve is crucial, one challenge remains persistent: crafting...
28 views0 comments
Fabricio Daniele
- Apr 14, 2023
- 7 min
The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy
Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...
24 views0 comments
Fabricio Daniele
- Feb 24, 2023
- 3 min
Rude but Delicious: Exploring the Trend of Intentionally Bad Service in Restaurants
From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...
122 views0 comments
Fabricio Daniele
- Feb 22, 2023
- 4 min
Stability Attributions: The Silent Killer of Customer Loyalty
Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...
64 views0 comments
Fabricio Daniele
- Feb 17, 2023
- 8 min
Ten legends in the customer service industry and their unique initiatives
Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...
91 views0 comments
Anna Shevtsova
- Dec 5, 2022
- 3 min
AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...
39 views0 comments
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