Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference
More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...
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Fabricio Daniele
Aug 194 min
Best Practices for Managing Food Waste in Hotels and Workplaces
Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...
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Fabricio Daniele
Aug 104 min
Revolutionising Hotel and Facilities Management with AI
Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...
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Fabricio Daniele
Jul 127 min
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
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Fabricio Daniele
Jun 174 min
Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities
Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...
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Fabricio Daniele
May 313 min
Are You Adding Unreasonable Value in Your Professional Services?
In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...
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Fabricio Daniele
Apr 274 min
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
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Fabricio Daniele
Nov 19, 20233 min
Most common issues faced by service contractors in contracts
Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...
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Fabricio Daniele
Nov 5, 202312 min
The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
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Fabricio Daniele
May 20, 20234 min
Leadership vs Management: Striking the Perfect Balance
Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...
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