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The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
Leadership vs Management: Striking the Perfect Balance
Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...
Best Ways to Stop Procrastinating and Get More Done in Less Time
Are you tired of always putting off tasks until the last minute and feeling overwhelmed by your to-do list? Do you want to take control...
Addictions You Must Break to Become Your Best Self
We all have vices that we cling to, habits that we know deep down are bad for us but just can't seem to shake. Whether it's scrolling...
Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...
The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy
Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...
Must-Read Books on Leadership to Take Your Career to the Next Level
Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...
Best reads
If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...
Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...
Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
Overcoming Perfectionism: Breaking Free from Paralysis
Break free from the shackles of perfectionism and unleash your potential, embrace your imperfections and reach new heights. Perfectionism...
Critical Thinking: The Key to Exceptional Customer Service
In today's fast-paced business world, customer service has become a crucial part of a company's success. With the rise of technology and...
Mastering the art of Self-Discipline
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Why Customer Service is Important: Essential Facts to Know
When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
The power of "good-bye" in customer services
When dealing with customers, clients, guests or prospects, we are usually presented with an extra opportunity to create a lasting...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
5 Ways to Control Your Emotions During Negotiations
Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t...
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